{"id":25445,"date":"2026-02-20T15:27:31","date_gmt":"2026-02-20T15:27:31","guid":{"rendered":"https:\/\/www.est.pt\/?page_id=25445"},"modified":"2026-02-20T15:29:32","modified_gmt":"2026-02-20T15:29:32","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.est.pt\/pt\/complaints\/","title":{"rendered":"Reclama\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"25445\" class=\"elementor elementor-25445\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd1bcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd1bcb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a5f208\" data-id=\"8a5f208\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c1f25f elementor-widget elementor-widget-text-editor\" data-id=\"6c1f25f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"34\" data-end=\"269\">Para reclamar de um servi\u00e7o efetuado ou um bem fornecido pela empresa EST, pode utilizar os contactos disponibilizados no nosso site.<br data-start=\"170\" data-end=\"173\" \/>A empresa garante que todas as reclama\u00e7\u00f5es registadas ser\u00e3o respondidas dentro de 15 dias \u00fateis.<\/p><p data-start=\"271\" data-end=\"382\">Em alternativa poder\u00e1 tamb\u00e9m reclamar utilizando o Livro de Reclama\u00e7\u00f5es Online em <a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">www.livroreclamacoes.pt<\/a>.<\/p><p data-start=\"384\" data-end=\"568\">O Livro de Reclama\u00e7\u00f5es Online tem como objetivo modernizar e simplificar o processo de apresenta\u00e7\u00e3o e acompanhamento de reclama\u00e7\u00f5es, que at\u00e9 2017 s\u00f3 podia ser feito atrav\u00e9s do Livro de Reclama\u00e7\u00f5es em formato f\u00edsico.<\/p><p data-start=\"570\" data-end=\"665\">Para mais informa\u00e7\u00f5es sobre o Livro de Reclama\u00e7\u00f5es Online consulte o decreto-lei n.\u00ba 74\/2017.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>To file a complaint regarding a service provided or a product supplied by EST, you may use the contact details available on our website.The company guarantees that all registered complaints will be answered within 15 working days. Alternatively, you may also&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-25445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/pages\/25445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/comments?post=25445"}],"version-history":[{"count":4,"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/pages\/25445\/revisions"}],"predecessor-version":[{"id":25449,"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/pages\/25445\/revisions\/25449"}],"wp:attachment":[{"href":"https:\/\/www.est.pt\/pt\/wp-json\/wp\/v2\/media?parent=25445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}