{"id":25445,"date":"2026-02-20T15:27:31","date_gmt":"2026-02-20T15:27:31","guid":{"rendered":"https:\/\/www.est.pt\/?page_id=25445"},"modified":"2026-02-20T15:29:32","modified_gmt":"2026-02-20T15:29:32","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.est.pt\/fr\/complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"25445\" class=\"elementor elementor-25445\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd1bcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd1bcb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a5f208\" data-id=\"8a5f208\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c1f25f elementor-widget elementor-widget-text-editor\" data-id=\"6c1f25f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"34\" data-end=\"269\">Pour d\u00e9poser une r\u00e9clamation concernant un service fourni ou un bien livr\u00e9 par EST, vous pouvez utiliser les contacts disponibles sur notre site internet.<br data-start=\"170\" data-end=\"173\" \/>L\u2019entreprise garantit que toutes les r\u00e9clamations enregistr\u00e9es recevront une r\u00e9ponse dans un d\u00e9lai de 15 jours ouvrables.<\/p><p data-start=\"271\" data-end=\"382\">Vous pouvez \u00e9galement d\u00e9poser une r\u00e9clamation via le Livre de R\u00e9clamations en Ligne sur <a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">www.livroreclamacoes.pt<\/a>.<\/p><p data-start=\"384\" data-end=\"568\">Le Livre de R\u00e9clamations en Ligne a pour objectif de moderniser et de simplifier le processus de d\u00e9p\u00f4t et de suivi des r\u00e9clamations, qui jusqu\u2019en 2017 ne pouvait \u00eatre effectu\u00e9 que par le biais du Livre de R\u00e9clamations en format papier.<\/p><p data-start=\"570\" data-end=\"665\">For more information about the Online Complaints Book, please consult Decree-Law no. 74\/2017.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>To file a complaint regarding a service provided or a product supplied by EST, you may use the contact details available on our website.The company guarantees that all registered complaints will be answered within 15 working days. Alternatively, you may also&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-25445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/pages\/25445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/comments?post=25445"}],"version-history":[{"count":4,"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/pages\/25445\/revisions"}],"predecessor-version":[{"id":25449,"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/pages\/25445\/revisions\/25449"}],"wp:attachment":[{"href":"https:\/\/www.est.pt\/fr\/wp-json\/wp\/v2\/media?parent=25445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}