{"id":25445,"date":"2026-02-20T15:27:31","date_gmt":"2026-02-20T15:27:31","guid":{"rendered":"https:\/\/www.est.pt\/?page_id=25445"},"modified":"2026-02-20T15:29:32","modified_gmt":"2026-02-20T15:29:32","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.est.pt\/es\/complaints\/","title":{"rendered":"Quejas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"25445\" class=\"elementor elementor-25445\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd1bcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd1bcb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a5f208\" data-id=\"8a5f208\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c1f25f elementor-widget elementor-widget-text-editor\" data-id=\"6c1f25f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"34\" data-end=\"269\">Para presentar una reclamaci\u00f3n sobre un servicio prestado o un bien suministrado por EST, puede utilizar los contactos disponibles en nuestro sitio web.<br data-start=\"170\" data-end=\"173\" \/>La empresa garantiza que todas las reclamaciones registradas ser\u00e1n respondidas en un plazo de 15 d\u00edas h\u00e1biles.<\/p><p data-start=\"271\" data-end=\"382\">Como alternativa, tambi\u00e9n puede presentar su reclamaci\u00f3n a trav\u00e9s del Libro de Reclamaciones Online en <a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">www.livroreclamacoes.pt<\/a>.<\/p><p data-start=\"384\" data-end=\"568\">El Libro de Reclamaciones Online tiene como objetivo modernizar y simplificar el proceso de presentaci\u00f3n y seguimiento de reclamaciones, que hasta 2017 solo pod\u00eda realizarse mediante el Libro de Reclamaciones en formato f\u00edsico.<\/p><p data-start=\"570\" data-end=\"665\">Pour plus d\u2019informations sur le Livre de R\u00e9clamations en Ligne, veuillez consulter le d\u00e9cret-loi n\u00b0 74\/2017.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>To file a complaint regarding a service provided or a product supplied by EST, you may use the contact details available on our website.The company guarantees that all registered complaints will be answered within 15 working days. Alternatively, you may also&#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-25445","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/pages\/25445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/comments?post=25445"}],"version-history":[{"count":4,"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/pages\/25445\/revisions"}],"predecessor-version":[{"id":25449,"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/pages\/25445\/revisions\/25449"}],"wp:attachment":[{"href":"https:\/\/www.est.pt\/es\/wp-json\/wp\/v2\/media?parent=25445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}